Frequently Asked Questions

• GENERAL

  What is the difference among naked Retreats, bynaked裸心 and naked Home?

  All naked Retreats, bynaked裸心 and naked Home are products under the naked Group. At naked Retreats, you can expect to immerse into nature and participate in local activities, the name of each resort alludes to its unique feature. Bynaked裸心 roots in the textures of nature and inspired by the essence of local culture, it craft intimate, tailored destinations for explorers seeking authentic and joyful journeys back to simplicity. naked Home is a light getaway brand under naked, offering a warm, rustic, and cozy atmosphere for a refreshing escape in everyday life.

• AVAILABILITY & BOOKINGS

  How do I confirm my booking?

  Once we receive your request, we will tentatively block your room and send a quotation within 24 hours. A credit card is required to guarantee your booking. Please call our reservations team:
  naked Retreats: 400 9200 518
  bynaked裸心：400 9200 518
  naked Home: 400 9210 518
  You can also book online via our website.

  What is your booking and cancellation policy?

  Please click here for details.

• ACTIVITIES

  Do I need to book activities in advance?

  Please learn and book in advance for hotel activities at hotel official website.

  What can I do at the resort?

  Please visit the hotel activity section on each hotel or resort's website for details and pricing.

• ROOM RATES & PACKAGES

  Do you have a children’s price?

  naked Retreats: Complimentary baby cots for children 3 and under.
  naked Home: Complimentary baby cots, sterilizers, etc. for children 3 and under; complimentary kids' bathrobes, slippers, toiletries, etc. for children 3-12.
  Within China: 400 9200 518 (naked Retreats) / 400 9210 518 (naked Home)
  Outside China: +86 021-52837001
  Or email: reservations@livenaked.com

  Are there any special rates for booking?

  Please refer to the “Offers” page on each resort's website.

• ACCOMMODATION

  Is there a limit on number of people within the room?

  Yes. Please confirm the occupancy limit before booking. The resort reserves the right to turn away additional guests.

  Are there speakers in the room?

  (Applicable to naked Retreats & bynaked裸心) Yes. Rooms are equipped with iPhone/iPod docks.

  Are baby cots available?

  Yes. Please book in advance to ensure availability.

• FOOD

  Is breakfast included in my accommodation fee?

  Each guest is credited with one delicious breakfast (buffet at naked Retreats) per night's stay. Please check the Terms & Conditions if booked with a special rate or voucher.

  How many restaurants are at the hotel or resort?

  Please refer to the F&B section on each hotel & resort’s website for specific food & beverage outlet details.

• TRANSPORTATION

  How long does it take to get there?

  Please check the “Location” tab on each resort's website for travel details.

• PETS

  Are we allowed to bring pets?

  naked Retreats and naked Home welcome pets. Please check the “Pet Policy” or “Fun” section on their respective websites for details.

• COMMERCIAL PHOTOGRAPHY

  Is commercial shooting allowed on the resort?

  Commercial shoots are only allowed with prior written approval from naked PR department. Contact us at marketing@livenaked.com